Returns & Refunds Policy

Custom-made for every order — backed by a 60-day after-sales promise. Every KUNG FOOD POWER hoodie is produced on demand, specifically for you. We stand behind the quality of every piece: if something is wrong on our end, we make it right.

Defective, Damaged, or Wrong Items — Fully Covered

If your hoodie arrives damaged, defective, misprinted (wrong design, wrong colors, or wrong placement), or if you receive the wrong item, contact us within 60 days of delivery through our Contact page with your order number and clear photos (or a short video) of the problem. We will arrange a free replacement or a full refund — you will not need to ship the faulty item back. After-sales requests are handled within 96 hours.

Lost or Delayed Packages

If your tracked order has stopped moving or has not arrived by the estimated delivery date, contact us within 60 days of the estimated delivery date. We investigate with the carrier and arrange a replacement or refund where the loss is not on your end.

Incorrect Address

Please double-check your shipping address at checkout. If an order is undeliverable because of an incorrect or incomplete address, we can arrange a reshipment to the corrected address; reshipping costs may apply in that case.

Size & Fit

Because each hoodie is made to order, it cannot be restocked or resold, so we cannot accept free returns for a change of mind or a wrong size choice. That is why every product page includes a detailed size chart (in both centimeters and inches) and fit notes — please compare with a hoodie you already own before ordering. If your item arrives and the fit is genuinely not right, contact us within 30 days of delivery with the item unworn, unwashed, undamaged, and in its original condition; we will review your case and help with a discounted replacement in the correct size. A size tag that does not match the garment is treated as a defect and fully covered.

Refund Processing

Approved refunds are issued to your original payment method and typically take 5–10 business days to appear, depending on your bank or card issuer.

Our after-sales standard follows our fulfillment network’s 60-day support commitment: HICUSTOM (60-day extended after-sales, issues resolved within 96 hours).

KUNG FOOD POWER is an independent streetwear brand. We are not affiliated with, sponsored by, or endorsed by any sports tournament, league, federation, or organizing body.